FAQs

How can I track my order?

You can track your order here by entering your order number (e.g., #12345).

What should I do if my order is lost or damaged?

Take a photo or video of the issue and send it to . Possible solutions include:

• Free reshipment of the product.
• Partial or full refund if the product is irrecoverable.

When will you ship my order?

If you order an in-stock item, we’ll ship it within 7 working days.

What is your return policy?

• Timeframe: 30 days after delivery.
• Conditions: Returns are only accepted for damaged or defective products. No returns are accepted for change of mind.
• Process: Contact us at with photos or videos of the issue to initiate a return.

How can I contact customer support?

Email:

Hours: Monday to Friday, 9 AM to 5 PM (local time).

How quickly will you respond?

We strive to reply within 24 hours, but response times may extend to 48 hours due to high demand.